Refund Policy

Last Updated: June 2026

This Refund Policy applies to purchases made through TradingJournalPro ("TradingJournalPro", "TJP"), operated by Syncflo Labs.

By purchasing any product, plan, subscription, add-on, or service from TradingJournalPro, you agree to this Refund Policy.

1. Refund Window

We offer a 7-Day Refund Guarantee from the original purchase date.

Refund requests submitted after 7 calendar days from purchase are generally not eligible for refunds.

2. Eligible Refund Requests

Refund requests may be approved for situations including:

Product Not Functioning As Described

A major technical issue prevents reasonable use of core functionality and our support team is unable to resolve the issue.

Examples:

Unable to access purchased features
Platform inaccessible due to technical faults
Critical functionality consistently failing

Duplicate Purchases

You accidentally purchased the same product more than once.

Billing Errors

An incorrect charge was processed due to a payment or billing error.

Technical Issues

A verified technical issue prevents meaningful use of the Service despite reasonable troubleshooting efforts.

3. How To Request A Refund

Send refund requests to:

support@tradejournalpro.cloud

Include:

Account email address
Purchase receipt or transaction ID
Description of the issue
Relevant screenshots if applicable

Failure to provide sufficient information may delay review.

4. Review Process

Each refund request is reviewed individually.

We may:

Request additional information
Request screenshots
Attempt to troubleshoot the issue
Verify account activity
Verify payment information

Submitting a refund request does not guarantee approval.

5. Situations Generally Not Eligible For Refunds

Refunds are generally not provided for:

Change Of Mind

You simply decide not to use the product.

No Longer Trading

You stop trading after purchasing.

Personal Preference

You prefer a different product or workflow.

Future Features

A feature you expected has not yet been released.

Purchases are based on currently available functionality, not future roadmap items.

Failure To Use The Product

You purchased the product but chose not to use it.

Lack Of Product Fit

The product does not match your personal preferences after purchase.

Missed Promotions

You purchased before or after a promotion, discount, or special offer.

6. Abuse Prevention

Refund requests may be denied where there is evidence of:

Fraud
Abuse
Misrepresentation
Payment disputes made before contacting support
Attempts to exploit the refund policy
Repeated refund requests across multiple purchases

7. Chargebacks

We encourage customers to contact support before initiating chargebacks.

Fraudulent or abusive chargebacks may result in:

Account suspension
Account termination
Denial of future purchases
Additional dispute documentation being provided to payment providers

8. Lifetime Deal Purchases

Lifetime Deal purchases are eligible for the same 7-day refund window.

After the refund period expires, Lifetime Deal purchases become non-refundable.

9. Future Add-Ons & Premium Features

Future purchases including:

AI features
Premium modules
Storage upgrades
Add-ons
Subscription plans
Enterprise offerings

may have separate refund terms disclosed at the time of purchase.

10. Service Availability

Temporary outages, maintenance periods, third-party service interruptions, or internet connectivity issues do not automatically qualify for refunds.

We make reasonable efforts to maintain service availability.

11. Limitation

To the extent permitted by law, refund decisions made under this policy are final.

Nothing in this policy limits rights that cannot legally be waived under applicable consumer protection laws.

12. Contact

Business Name: Syncflo Labs

Product: TradingJournalPro

Website: https://tradejournalpro.cloud

Support Email: support@tradejournalpro.cloud

General Inquiries: hello@tradejournalpro.cloud

Partnerships & Affiliates: founder@tradejournalpro.cloud